For E-Commerce Coordinators ·
What you'll accomplish
You'll use Claude to build a complete library of professional response templates covering your 10 most common customer scenarios — damaged items, late orders, refund requests, negative reviews, and more. Once set up, responding to messages takes 60 seconds instead of 5-10 minutes each.
What you'll need
I run an e-commerce store on Amazon and Shopify. I need you to write a library of professional customer service response templates.
My store's tone: [professional and friendly / warm and casual / formal]
Return policy: [describe your policy briefly]
Response requirement: Amazon requires responses within 24 hours.
For each template I ask for, write: a SHORT version (for quick situations, under 100 words) and a LONG version (for complex situations, under 200 words).
Run each of these prompts one at a time. Copy each output to your Google Doc as you go:
Order and shipping issues:
Write templates for: (1) item not arrived but tracking shows delivered, (2) shipping delayed beyond estimated date, (3) customer received wrong item. For each: short + long version.
Product issues:
Write templates for: (1) item arrived damaged, (2) item defective or not working, (3) item doesn't match the listing description. For each: short + long version.
Returns and refunds:
Write templates for: (1) customer wants a refund within return window, (2) customer wants a refund outside return window, (3) customer wants to return but product is non-returnable. For each: short + long version.
Reviews:
Write templates for responding to: (1) 1-star review with a specific complaint, (2) 3-star review with mixed feedback, (3) positive review that you want to acknowledge briefly. For each: short + long version.
What you should see: Each prompt produces 2 templates per scenario — a short and long version you can adapt to any situation
Format for each template:
## Template: [Scenario Name]
WHEN TO USE: [brief description]
SHORT VERSION (under 100 words):
[template text]
LONG VERSION (under 200 words):
[template text]
What you should see: A complete templates doc you can pull up in any browser tab while working in Seller Central
New scenario: "Write a SHORT and LONG customer service template for: [describe scenario]. My store's tone: [tone]. Policy: [relevant policy]."
Tone refinement: "Rewrite this template to sound less formal and more like a small business owner who genuinely cares: [paste template]"
Negative review: "Write a public Amazon review response (under 80 words) to this review: [paste]. Acknowledge the issue, apologize appropriately, and invite them to contact us directly."