For E-Commerce Coordinators ·
What you'll accomplish
You'll use Claude to build a complete library of professional response templates covering your 10 most common customer scenarios, including damaged items, late orders, refund requests, negative reviews, and more. Once set up, responding to messages takes 60 seconds instead of 5-10 minutes each.
What you'll need
I run an e-commerce store on Amazon and Shopify. I need you to write a library of professional customer service response templates.
My store's tone: [professional and friendly / warm and casual / formal]
Return policy: [describe your policy briefly]
Response requirement: Amazon requires responses within 24 hours.
For each template I ask for, write: a SHORT version (for quick situations, under 100 words) and a LONG version (for complex situations, under 200 words).
Run each of these prompts one at a time. Copy each output to your Google Doc as you go:
Order and shipping issues:
Write templates for: (1) item not arrived but tracking shows delivered, (2) shipping delayed beyond estimated date, (3) customer received wrong item. For each: short + long version.
Product issues:
Write templates for: (1) item arrived damaged, (2) item defective or not working, (3) item doesn't match the listing description. For each: short + long version.
Returns and refunds:
Format for each template:
## Template: [Scenario Name]
WHEN TO USE: [brief description]
SHORT VERSION (under 100 words):
[template text]
LONG VERSION (under 200 words):
[template text]
What you should see: A complete templates doc you can pull up in any browser tab while working in Seller Central
New scenario: "Write a SHORT and LONG customer service template for: [describe scenario]. My store's tone: [tone]. Policy: [relevant policy]."
Tone refinement: "Rewrite this template to sound less formal and more like a small business owner who genuinely cares: [paste template]"
Negative review: "Write a public Amazon review response (under 80 words) to this review: [paste]. Acknowledge the issue, apologize appropriately, and invite them to contact us directly."
Write templates for: (1) customer wants a refund within return window, (2) customer wants a refund outside return window, (3) customer wants to return but product is non-returnable. For each: short + long version.
Reviews:
Write templates for responding to: (1) 1-star review with a specific complaint, (2) 3-star review with mixed feedback, (3) positive review that you want to acknowledge briefly. For each: short + long version.
What you should see: Each prompt produces 2 templates per scenario: a short and a long version you can adapt to any situation